Terms and Conditions for Man With Van Woolwich

These Terms and Conditions set out the basis on which Man With Van Woolwich provides domestic and commercial moving services, including transport, loading, unloading, and related man and van support. By making a booking, the customer agrees to comply with these terms. If the customer books on behalf of another person, they confirm that they have authority to accept these terms for all parties involved. These conditions are designed to provide clarity, protect both sides, and ensure that each van service is delivered safely and efficiently.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Woolwich name, while “you” and “your” refer to the customer. These terms apply to all quotes, reservations, collections, deliveries, waiting time, and any additional services agreed before or during the job. If any specific written agreement conflicts with these terms, the written agreement will apply only to the extent of that conflict.

A booking is treated as confirmation that you have read, understood, and accepted these conditions. If any part of these terms is unclear, you should raise it before the service begins. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing.

Booking Process

All bookings for our man and van service are subject to availability. A booking request may be made by phone, email, or any approved booking method offered at the time. When requesting a quote, you must provide accurate information about the items to be moved, collection and delivery locations, access conditions, preferred dates, and any special requirements such as stairs, heavy items, dismantling, or assembly. Quotes are based on the information supplied, and any omission or inaccuracy may result in a revised price, delay, or service refusal.

We may ask for photographs, an inventory, or additional details before confirming the job. This helps us assess vehicle size, staffing needs, and time requirements. A quotation is not a fixed booking unless we have expressly confirmed it. Once a quote is accepted, we may require a deposit or card authorisation to secure the slot. Until payment is received where required, the booking may remain provisional. The customer is responsible for checking booking details, including date, address, time window, and items included.

If the scope of work changes before collection, you must tell us as soon as reasonably possible. Additional items, extra stops, restricted access, or changes to the delivery destination may affect the price and schedule. We will do our best to accommodate reasonable changes, but we are not obliged to proceed on terms that were not originally agreed. Where a change creates a material difference to the job, we may amend the quote, allocate additional time, or decline the altered booking.

Payments

Unless otherwise stated, payment for the service is due in full on completion of the job. In some cases, advance payment, partial payment, or a deposit may be required to confirm the booking. We accept payment methods that are clearly stated at the time of booking. Any bank charges, card fees, or transfer issues are the customer’s responsibility unless caused by our error.

Prices may be quoted as fixed rates, hourly rates, or estimates. An estimate is not a final price and may vary depending on actual time, waiting, access difficulty, parking limitations, vehicle size, or additional labour requested. If the booking extends beyond the expected duration or requires extra services not originally included, additional charges may apply. These may include waiting time, congestion-related delays, longer routes caused by road restrictions, storage of items, or extra handling of bulky belongings.

Payment must be made promptly when requested. If payment is not received on time, we may suspend work, retain goods in the vehicle where lawful and safe to do so, or refuse future services until the balance is settled. The customer must ensure that sufficient funds are available and that the payer name matches the booking details where verification is required. If a payment is reversed, disputed without reasonable cause, or otherwise unpaid, we may recover the debt and any related administrative costs to the extent permitted by law.

Where an invoice is issued, it should be paid by the due date stated on the invoice. Late payment may result in interest, recovery action, or referral to a debt collection process, subject to applicable law. We may also charge for any reasonable costs caused by failed payment attempts, including card processing failures or chargeback administration. Any agreed discounts, promotional rates, or special offers are valid only for the stated booking and may be withdrawn if terms are breached.

Cancellations and Amendments

Customers may cancel or amend a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether preparation has already begun. If you cancel after a vehicle has been dispatched, after staff have been allocated, or after work has started, you may be charged for part or all of the booked service. Any non-refundable deposit may be retained where this was made clear at the time of booking.

If you request a date change, we will try to reschedule, but availability cannot be guaranteed. A rescheduled booking may be subject to a revised price if rates, staffing, fuel, or vehicle requirements have changed. If you fail to be present at the agreed time, do not provide access, or are unable to proceed for reasons within your control, we may treat the job as cancelled and charge accordingly. This also applies where access is impossible because of incorrect information supplied in advance.

We may cancel or suspend a booking where weather, traffic disruption, vehicle breakdown, staffing issues, unsafe conditions, illegal requests, or events beyond our control make performance impractical or unsafe. In such cases, we will seek to rearrange the service or refund any prepaid amount for the affected part of the work, unless the interruption was caused by the customer. We are not liable for delay or non-performance caused by force majeure events, road closures, severe weather, strikes, accidents, or other circumstances outside our reasonable control.

Liability and Care of Goods

We will take reasonable care when loading, transporting, and unloading your items. However, the customer remains responsible for ensuring that goods are properly packed, secured, and suitable for transport. Unless expressly agreed, we do not provide specialist packing, valuation, or insurance advice. Fragile, high-value, antique, or irreplaceable items should be declared before the service begins so that appropriate precautions can be discussed. Where possible, we may refuse to move items that are unsafe, badly packed, or likely to cause damage to property or persons.

The customer must ensure that all items are adequately protected for transit. We are not responsible for pre-existing damage, hidden defects, loose fittings, unsuitable packaging, or damage resulting from the nature of the item itself. We are also not liable for loss or damage caused by incorrect lifting instructions, customer interference, or the customer insisting that a move proceed despite a known risk. Where any item requires disassembly or reassembly, this is done at the customer’s risk unless specifically included in the booking and completed with reasonable skill and care.

Our liability for loss or damage, whether arising in contract, negligence, or otherwise, is limited to the amount paid for the affected service, except where the law does not allow such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of goodwill, or missed appointments.

Access, Parking, and Customer Responsibilities

You must provide safe, lawful, and practical access to collection and delivery premises. This includes any parking permissions, permits, concierge arrangements, lift access, loading bay arrangements, and keys or codes needed to enter the property. If parking charges, fines, tolls, or penalties are incurred due to information supplied by you or due to lack of suitable arrangements, those costs may be passed on to you. We are not responsible for delays caused by blocked entrances, poor access, narrow stairways, or items that cannot physically be removed without additional labour or equipment.

The customer should ensure that all items are ready for collection at the agreed time. Delays caused by packing, dismantling, access problems, or changes to the inventory may result in waiting charges or an amended schedule. Where necessary, we may pause the job until safe conditions are restored. If we reasonably believe that continuing would risk damage, injury, or breach of law, we may stop work immediately without liability for the resulting inconvenience.

Waste Regulations and Disposal

Any removal, disposal, or clearance work carried out as part of the Man With Van Woolwich service is subject to applicable UK waste laws, including rules relating to lawful transport, transfer, and disposal. We do not carry or dispose of controlled waste unlawfully, and the customer must not request any action that would breach environmental or waste legislation. All waste, unwanted items, and disposal loads must be clearly described in advance so that we can determine whether the job is permitted and whether the vehicle, licensing, and disposal route are appropriate.

Where waste removal is agreed, the customer confirms that they have the right to dispose of the items and that the materials do not include prohibited or hazardous substances unless we have expressly agreed in writing and are properly licensed to handle them. Hazardous materials may include chemicals, asbestos, medical waste, pressurised containers, oils, solvents, batteries, paints, gas canisters, or any item regulated under environmental or health and safety law. We may refuse to move or dispose of any material that is unsafe, unlawful, or unsuitable for the service.

If waste transfer notes, receipts, or records are required by law or by the nature of the load, you agree to provide accurate information and cooperate with any lawful documentation process. The customer must not mix general household rubbish with regulated waste without prior agreement. If we discover undeclared waste, prohibited items, or contamination, we may refuse collection, terminate the service, or charge additional handling fees where lawful. Any costs, penalties, or claims arising from false or incomplete waste descriptions are the customer’s responsibility.

Waste disposal services are provided only where they can be completed in accordance with relevant legislation and at approved facilities. We reserve the right to determine, at our discretion, whether items are fit for lawful transport and disposal. Where the law requires separation, specialist handling, or third-party disposal, such requirements may increase the price or make the service unavailable. Nothing in these terms authorises unlawful tipping, fly-tipping, or disposal at unlicensed sites.

Additional Service Conditions

Any packing, lifting, assembly, or storage support provided by us is supplied on the basis of reasonable skill and care only. The customer must declare any item that is unusually heavy, awkward, dangerous, or of sentimental or high monetary value. We may decline to move piano-type items, safes, very large appliances, or other specialist items unless suitable access, equipment, and staffing are available and agreed in advance. If specialist handling is required, separate terms or charges may apply.

We are entitled to rely on the information you provide when planning the job. If inaccurate details lead to underquoting, additional labour, or loss of time, we may charge a fair adjustment. You are responsible for removing personal data, securing valuables, and disconnecting appliances unless otherwise agreed. We accept no responsibility for data left on electronic devices, papers, or storage media.

Any suggestion that an item is included in the move must be clear before departure. Items left behind are not automatically covered by the original quote. If a second journey is needed, a new charge may apply. If the service is delivered across multiple addresses or includes return trips, each movement may be treated as a separate part of the booking for pricing and scheduling purposes.

Complaints and Disputes

If you have a concern about the service, you should raise it as soon as possible so that we can attempt to resolve it promptly and fairly. Claims relating to damage or loss should be reported without unreasonable delay and, where practicable, before goods are unpacked or moved by third parties. You should retain packaging, photographs, and any relevant evidence to assist in reviewing the matter. Failure to notify us promptly may affect our ability to investigate.

Any dispute that cannot be resolved informally will be handled in accordance with the governing law clause below. We may ask for evidence, including photographs, inventory lists, or proof of value where relevant. No claim may exceed the limits set out in these terms unless required by law. If a claim is found to be exaggerated, fraudulent, or unsupported, we may reject it and seek recovery of our reasonable costs where permitted.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where applicable law requires otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be severed and the remainder shall continue in full force.

By using our Man With Van Woolwich services, you agree to these terms in full. We recommend that customers keep a copy for their records. These terms are intended to provide a fair and practical framework for everyday moving services, while recognising the legal and operational requirements that apply to transport, handling, payments, cancellations, liability, and waste compliance.